Accessibility Statement — Neon Reindeer Marketing

Our commitment

Neon Reindeer Marketing is committed to ensuring this website is accessible to all people, including those using assistive technologies or accessing the web in non-standard ways. This reflects our broader values around inclusion, equity, and responsible practice — the same values that underpin our work in responsible AI.

We design and build this site applying Universal Design for Learning (UDL) principles, aiming to remove barriers to access regardless of a visitor's abilities, devices, or context.

Standards & conformance

This website aims to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines explain how to make web content more accessible to people with disabilities, and are also referenced by the Australian Government's Digital Service Standard.

Where full conformance is not yet achieved, we note known issues below and are actively working to resolve them.

Accessibility features

This site includes the following features designed to improve accessibility:

• Skip to content link — appears on focus at the top of every page so keyboard users can bypass the navigation
• Semantic HTML — proper heading hierarchy, landmark regions (header, main, footer, nav), and descriptive link text throughout
• Keyboard navigation — all interactive elements are reachable and operable by keyboard; focus states are clearly visible
• Colour contrast — text and interactive elements meet or exceed the WCAG 2.1 AA contrast ratio requirements
• Descriptive alt text — all meaningful images have alternative text; decorative images are marked appropriately
• ARIA labels — interactive components, icons, and non-text controls include accessible labels for screen reader users
• Responsive design — content adapts to different screen sizes, zoom levels, and orientations without loss of function
• No time limits — no automatic timeouts or timed content that would disadvantage users who need more time
• Plain language — content is written clearly to support users with cognitive or learning differences
• HTML policy documents — all policies (Privacy Policy, AI Use Policy, Website Use Policy) are published as accessible HTML pages, not PDFs, ensuring they are fully navigable by screen readers and keyboard users

Known issues

We are not aware of any significant barriers to access at the time of our last review. However, we recognise that accessibility is an ongoing commitment. The following items are on our improvement roadmap:

If you encounter a barrier not listed here, please let us know so we can address it.

Assistive technology

This site has been built and tested with accessibility in mind for use with common assistive technologies, including:

• Screen readers (NVDA, JAWS, VoiceOver on macOS/iOS, TalkBack on Android)
• Keyboard-only navigation
• Browser zoom up to 200% without loss of content or function
• High-contrast and forced-colour display modes
• Voice control software (Dragon NaturallySpeaking)

If you experience difficulty with any assistive technology not listed here, please contact us and we will do our best to assist or provide content in an alternative format.

Request assistance

If you are unable to access any content on this website, or need information in a different format, we are happy to help. We can provide:

• Content in plain text or accessible Word document format
• Summary or simplified versions of technical content
• Assistance completing the contact form by phone or email

Please contact us with your request and we will respond within 3 business days.

Feedback & contact

We welcome feedback on the accessibility of this site. If you find something that does not work as expected, or if you have suggestions for improvement, please reach out.

Formal complaints

If you are not satisfied with our response to an accessibility issue, you may contact the Australian Human Rights Commission, which handles complaints about discrimination under the Disability Discrimination Act 1992 (Cth).